Our 10 Premium Customer Services Provided and Inclusive

When You Enroll With StemCord

 

1. Experienced cord blood banking service provider in the Philippines with over 13 years of proven expertise since 2003.

2. Reliable 24/7 Service Hotlines assistance before, during and after your delivery manned by dedicated Registered Nurses.

3. Personalized pick-up and assistance of your baby’s cord blood collection by trained Registered Nurses to ensure the high quality and successful cord blood collection results.

4. Transport of your baby’s cord blood collection to our lab in Singapore for processing and storage within 48 hours after collection under international standards and conditions set by the FACT (Foundation for the Accreditation of Cellular Therapy) and NetCord.

5. Release of your baby’s cord blood Viability Lab Results in 7 days by Singapore MOH-licensed and regulated StemCord laboratory.

6. Release of your baby’s cord blood and maternal Blood Tests Results in 30 days after collection by Parkway Health Laboratory in Singapore.

7. Release of cord blood unit(s) for stem cell treatments after 72 hours’ formal notice and free retrieval and transport services for treatments to be done within Singapore.

8. Personalized billing and collection services available upon request on your annual payments.

9. Free medical advice and consultation by renowned practicing stem cell specialists and Medical Director of StemCord Singapore, exclusively for StemCord clients.

10. Full customer satisfaction delivered with zero legal complaints to date.

FACT-Accredited Leader in Southeast Asia

 

FACTLogo-Regular

 

StemCord Pte. Ltd. is accredited by FACT-NetCord (Foundation for the Accreditation of Cellular Therapy and NetCord), the most prestigious and recognized international accrediting organization that addresses all quality aspects of cord blood collection, processing, banking, selection, and release of autologous cord blood units.

StemCord Pte. Ltd. holds the prestige as the private cord blood bank first certified by FACT-NetCord in Southeast Asia on 10 January 2011 and again, in 2013.
Likewise, StemCord Philippines Inc. is FACT-NetCord Certified having gone through stringent FACT protocol inspection on all aspects of collection, handling, documentation and transport of cord blood collections to StemCord Pte. Ltd. in Singapore on 9 October 2013, and again on 21 November 2016.

The FACT-NetCord is committed to the highest international standards for cord blood banking to ensure error-free processing and documenting procedures.

“The accreditation of a cord blood bank by FACT-NetCord inspires confidence in patients and doctors that the cord blood units are of the highest quality and ensures desirable outcomes for patients.” — Dr. Teo Cheng Peng, Chairman / Medical Director, StemCord Pte. Ltd.

StemCord, Singapore’s most established private cord blood bank, is one of the first few companies to bring the laboratory marvel of stem cells to the practical realm of biological insurance for customers.
 

Superior Systems and Advanced Technology

 

Cord blood must be collected with skill, processed with precision, and stored with integrity. Frozen and stored in liquid nitrogen and maintained at -180 Degree Celsius ensures the viability of the cells for future use. Current technology allows frozen stem cells to be stored indefinitely. StemCord is committed to the uncompromising standards of processing and preserving your baby’s cord blood. We are Singapore’s only private cord blood bank that securely stores cord blood in complete units separately at two of our laboratories, giving you the extra peace of mind.

 

Adequate Experience and Unmatched Service

StemCord Phils. innovated and first established the local protocols for the professional handling of cord blood specimens to Singapore. We have the longest experience with a proven and verifiable track record in the expert collection, air transport, lab processing and cryogenic preservation of haematopoietic stem cells (HSCs). Our lab in Singapore, in fact, delivers high quality stem cell units, contributing to the success of 13 cord blood stem cell transplants in Singapore and across the globe. By no other cord blood bank, and only at StemCord Phils., can you and your OB-GYN depend on our 24/7 active support assistance before, during and after the cord blood collection.*

*See our milestones for details.

Qualified Staff and Dedicated Service

Once the cord blood has been collected by your physician, the specimen is personally picked up by our dedicated Registered Nurses 24/7, rain or shine. They are trained and qualified to collect cord blood, and to inspect and expertly handle cord blood specimens following FACT protocols. The specimens are then brought to a reliable international courier for air transport and delivery from Manila to our lab in Singapore within 48 hours for processing and storage. We immediately alert our Singapore counterpart and track your cord blood shipment 24/7 to ensure its success and viability.

Adequate experience matters. Bank with StemCord.

Since 2002, StemCord has been the pioneer in more ways than one. As Singapore’s experienced and well-established private cord blood bank, we are committed to the uncompromising standards of processing and preserving your baby’s cord blood stem cells. We are Singapore’s only private cord blood bank that securely stores cord blood in multiple cryo units separately at two of our laboratories, giving you the extra peace of mind.

With have a proven track record of contributing to the successful engraftment of not just one, but 13 cord blood transplants*, and in accordance with the international standards set by FACT-NetCord for the release of cord blood units. Thus, you can be assured of StemCord’s reliable and stringent processing and storage methods. Safeguard the health of your family with StemCord today.

*Transplant to treat neuroblastoma cancer, severe aplastic anemia, refractory AML, cerebral palsy disorder, autism spectrum and thalassemia major.

StemCord Cord Blood Unit Releases

StemCord releases cord blood units upon 72 hours’ formal notice.

To date, StemCord has successfully released 13 Cord Blood Units (Cryobags) for treatments:

Year
Released
1st
Cryobag
2nd
Cryobag
Years
Stored
Diagnosis Transplant
Type
Donor
Relationship
Treatment
Centre
2014 CHECK CHECK 4 Thalassemia
Major
Allogeneic Sibling KKH,
Singapore
2014 CHECK 2 Neurological
Condition
Autologous Self MEH,
Singapore
2014 CHECK 15 Neurological
Condition
Autologous Self MEH,
Singapore
2014 CHECK 3 Neurological
Condition
Autologous Self MEH,
Singapore
2013 CHECK 2 Neurological
Condition
Autologous Self MEH,
Singapore
2013 CHECK CHECK 1 Refractory
AML
Allogeneic Relative Parkway
Cancer Centre,
Singapore
2013 CHECK 1 Refractory AML Allogeneic Child Parkway
Cancer Centre,
Singapore
2012 CHECK CHECK 2 Neuroblastoma
Cancer
Autologous Self KKH,
Singapore
2012 CHECK CHECK 4 Cerebral
Palsy
Autologous Self MEH,
Singapore
2012 CHECK 6 Autism Autologous Self Bonn,
Germany
2011 CHECK CHECK 5 Cerebral
Palsy
Autologous Self MEH,
Singapore
2010 CHECK CHECK 4 Cerebral
Palsy
Autologous Self DUKE
University,
USA
2003 CHECK CHECK less than 1 Severe
Aplastic
Anaemia
Allogeneic Sibling NUH,
Singapore

COMPREHENSIVE CARE WITH STEMCORD


StemCord Care 21

Covering Your Child Till 21

Provides coverage for your child till 21 years of age due to the unfortunate demise of either biological parent. We will totally waive the cord blood banking annual storage fees for your child and continue to store his/her cord blood units right up till the age of 21 years old.*

StemCord Quality Plus

A Guarantee Of Quality

In the event that your child’s cord blood unit(s) that are processed and stored by StemCord do not engraft following standard recognized medical practices. StemCord ensures a SGD$75,000 lump sum payout to help defray the cost for the procurement of an activated stem cell source if medically indicated.

StemCord Assured Plus

Reassurance For You and Your Loved Ones

StemCord ensures and enhances patient safety by performing a confirmatory high resolution HLA test on the cord blood unit(s) that is requested for transplant prior to release. StemCord will bear the cost of this test to give you the peace of mind that we are with you every step of the way.*

StemCord Transplant Medicare

Additional Protection

If the cord blood unit(s) are used in an autologous stem cell transplant for you child that follows standard and recognized medical practices for any diseases listed in {Clause 8} which are treatable by stem cell transplant, StemCord offers SGD$50,000 payout to the legal owner of the cord blood unit(s) to defray your medical-related costs as per the StemCord Cord Blood Storage Agreement.*

*Please contact your Medical Sales Consultant for more info. Please refer to StemCord Cord Blood Storage Agreement for Terms and Conditions applied.

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